Version: 1.0
Effective: September 16, 2026
Publisher: Adrian Stucker, operating under the SPECTER brand
14-day request period
You may request a refund for a SPECTER Imaging or SPECTER Complete license purchased directly from SPECTER within 14 calendar days after the Stripe payment date. State that you are requesting a refund and provide the checkout email and product. Do not provide card details.
How to request
Submit a support ticket with the Billing topic or email support@specter-imaging.com. Requests are measured from receipt. A Stripe receipt or purchase reference may be requested to locate the transaction.
After approval
Stripe returns the refund to the original payment method. Bank posting times vary. Associated Imaging and, for a Complete bundle, SDR proprietary keys are revoked. You must stop using and uninstall proprietary software after the license ends. Rights already granted for separately licensed open-source components remain unaffected.
Exceptions and abuse
A request after 14 days may be denied unless law requires otherwise. Purchases not made directly from SPECTER, abusive or fraudulent refund activity, and transactions already refunded or finally resolved through a chargeback may also be denied. Duplicate charges and unauthorized transactions will be investigated promptly.
Mandatory rights
This policy does not exclude any refund, cancellation right, warranty remedy, or consumer protection that cannot lawfully be waived.